Terms & Conditions

1. Ordering

• Menus rotate weekly. Dishes shown for a week are available for delivery within that week only.
• Orders must be placed by 6:00 PM for delivery as early as the following day.
• All prices are in Philippine pesos (PHP) and include applicable taxes unless stated otherwise.

2. Delivery

• We deliver Sunday to Thursday within our current service area, in the delivery window you select at checkout.
• Please make sure someone is available to receive the order. Chilled food left unattended is at the customer's risk.
• Delivery times are estimates; traffic and weather may cause delays.

3. Cancellations and changes

Orders can be changed or cancelled until the 6:00 PM cutoff on the day before delivery. After the cutoff the kitchen has started cooking your box and the order can no longer be changed or refunded.

4. Refunds and issues

If an item arrives damaged, missing, or incorrect, contact us within 24 hours of delivery at hello@oohlam.ph with a photo and your order number. We will replace the item or refund it.

5. Food safety

Keep dishes refrigerated and consume within 3 days of delivery, or freeze on the day of delivery for up to 2 weeks. Reheat until steaming hot. Our kitchen handles common allergens; please note any restrictions when ordering.

6. Accounts

You are responsible for keeping your login details secure and for all activity under your account. Let us know immediately if you suspect unauthorized use.

7. Governing law

These terms are governed by the laws of the Republic of the Philippines. Any dispute will be resolved in the courts of the Philippines.