Privacy Policy

1. Information we collect

• Account details: name, email address, and password (stored hashed).
• Order details: delivery address, contact number, delivery preferences, dietary notes, and order history.
• Payment information is processed by our payment provider; we do not store card numbers.
• Usage data such as pages visited and device type, collected through cookies and analytics.

2. How we use your information

• To prepare, deliver, and support your orders.
• To send order confirmations, delivery updates, and account notices.
• To improve our menu, website, and service.
• To send promotions you have opted into. You can unsubscribe at any time.

3. Sharing

We share data only with service providers who help us run Oohlam, such as our e-commerce platform, payment processor, delivery partners, and analytics tools, and only as needed to provide the service. We do not sell your personal data.

4. Cookies and analytics

We use essential cookies to keep you logged in and your cart intact, and analytics cookies to understand how the site is used. You can control cookies through your browser settings.

5. Retention and security

We keep your data for as long as your account is active or as needed to meet legal and accounting obligations, and we protect it with industry-standard technical and organizational safeguards.

6. Your rights

Under the Data Privacy Act you may access, correct, or request deletion of your personal data, object to processing, and file a complaint with the National Privacy Commission. Contact us at hello@oohlam.ph to exercise these rights.

7. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest revision.